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Characterization of Actions Taken During the Delivery of Medication Therapy Management: A Time-and-Motion Approach

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Characterization of Actions Taken During the Delivery of Medication Therapy Management: A Time-and-Motion Approach

Journal of the American Pharmacists Association
Published online:
October 5, 2017
DOI: 10.1016/j.japh.2017.09.059

Alice C. Chang, Jutieh Lincoln, Wendy M. Lantaff, Stephanie A. Gernant, A. Jaynes, William Doucette, Margie E. Snyder

Objective: To characterize actions performed by pharmacists and support staff during provision of medication therapy management (MTM) and compare actions performed by practice characteristics.

Methods: A purposeful sample of seven MTM practices (n= 2 call centers and n=5 community practices) was identified and visited by investigators. Pharmacists and support staff were observed during their routine provision of MTM.

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