Journal of the American Pharmacists Association
Published online: October 5, 2017
Alice C. Chang, Jutieh Lincoln, Wendy M. Lantaff, Stephanie A. Gernant, A. Jaynes, William Doucette, Margie E. Snyder
Objective: To characterize actions performed by pharmacists and support staff during provision of medication therapy management (MTM) and compare actions performed by practice characteristics.
Methods: A purposeful sample of seven MTM practices (n= 2 call centers and n=5 community practices) was identified and visited by investigators. Pharmacists and support staff were observed during their routine provision of MTM.